Find answers to our most commonly asked questions here
by clicking on one of the topics below:
Why AsiaArtMart?
The purpose of AsiaArtMart is to create an online platform through which the
artists and artisans of Asia can display their fine works to global prospective
customers. AsiaArtMart does not charge artists any fees for listing their items
on the website. Furthermore, artists remain fully independent--they are free to
raise their prices, lower their prices, or remove their items from our website.
By cutting out the long strings of middlemen, AsiaArtMart allows both consumers
and artists to get the most out of each transaction.
Is it safe to use my credit card
online at AsiaArtMart?
Using your credit card to shop at AsiaArtMart is extremely safe. Our secure
server employs the latest encryption technologies to ensure that your credit
card information remains private.
How long will it take for me to
receive my order?
Typically, orders will arrive to the destination address in 2-3 weeks. The
amount of time that it takes for your order to reach its destination depends on
several factors. One factor is your choice of shipping service--as you might
expect, the higher the shipping rate, the faster the service. During Checkout,
we will show you a list of available shipping services and their corresponding
prices and timeframes.
What is your policy on returns and
exchanges?
At AsiaArtMart, we want you to be completely satisfied with your purchases. We
believe that the creation of a bridge between consumers and artists depends on
extremely high quality products and extraordinary customer service and trust.
For that reason, we allow customers to return products for any reason within 60
days of receipt.
If I return something, will the
artist be forced to cover the cost of the item(s)?
Absolutely not. The AsiaArtMart 100% Satisfaction Guarantee is based on
accepting full responsibility for all aspects of an order. As such, the
financial burden for returns is placed solely on AsiaArtMart's shoulders --
leaving our artists financially unaffected by product returns.
What if I don't receive my
order?
Be sure to indicate the correct mailing address when you are filling out your
order form. AsiaArtMart is not responsible for items that have not been
received due to an incorrect address or change of address. If you have not
received your order and would like to check the status, please contact our
Customer Service Department at chai@asiaartmart.com.com (be sure to note your
order number and email address, and verify the correct mailing address). A
customer service representative will check our records to determine when your
order was processed and mailed.
What if my order is
incomplete?
If you believe part of your order is missing, please contact AsiaArtMart's
Customer Service Department immediately by sending an email to
chai@asiaartmart.com (be sure to note your order number and email address). If
it is determined that your order was incomplete, the missing portion will be
sent to you at no additional charge.
What if my order arrives
damaged?
In the event that all or part of your order should arrive damaged, you will be
entitled to a full refund. You will need to return the damaged product to
AsiaArtMart at our expense.
What if I receive the
incorrect merchandise?
In the event that you receive a product other than the one that you ordered, the
correct product will be sent to you at no additional charge. You will need to
return the incorrect item at AsiaArtMart's expense before the correct item can
be sent to you.
Will AsiaArtMart ever give out
my personal information to third parties?
AsiaArtMart wholeheartedly respects your privacy and thus will never release any
personal information (including your home address, email address, and phone
number) to any third party.
How can I tell the actual size of
a product or painting?
As you know, pictures can be deceiving. For that reason, it is very important
that you look at the size of a product before making a decision about whether
to purchase it. Because miniature furniture can appear to be the same size as
full-size furniture, you should be very careful when picking out products. The
same goes for paintings--a work that is 30 cm x 40 cm will appear to be the
same size as a work that is 120 cm x 160 cm. The reason for this is simple: we
want to offer you the best possible perspective of a product's appearance and
detail, and sometimes this comes at the expense of providing a true
representation of the product's actual size. All products do come with size and
weight specifications, however, so be certain to make that one of the things
you check when viewing a product. Of course, if you receive a product that is
significantly larger or smaller than you had expected, you may always return
the item.
When will my credit card be
charged?
If you pay by credit card, your card will not be charged until your order has
been shipped.
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